Legal

Privacy Policy

Last updated: June 24, 2026

Perfect Touch Home Improvement ("Perfect Touch," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. Perfect Touch Home Improvement is part of a small family of home-service brands under common ownership; this policy applies across those brands, and information you share with one may be used by our related brands to serve you. By using our website or contacting us, you agree to the practices described below.

Information we collect

We only collect the information you choose to give us. That typically includes:

• Contact details — your name, phone number, and email address.
• Service details — your property address, the service you're interested in, and any notes you include in a request.
• Photos — images you choose to upload or send so we can prepare an accurate estimate.
• Communications — messages you send us by form, phone, text, or email.

We do not collect payment card numbers or financial account information through this website (see "Payments" below for how card payments are handled).

How we collect it

We collect information directly from you when you fill out a form on our website, call or text us, email us, or speak with us in person. We may also collect limited, non-identifying technical information automatically (see "Cookies and analytics" below).

How we use your information

We use the information you provide to:

• Respond to your inquiry and provide a free estimate;
• Schedule, perform, and follow up on the services you request;
• Communicate with you about your appointment, including reminders and updates;
• Keep records of work performed;
• Occasionally follow up to see how the work held up, to share seasonal reminders, to ask for your feedback, or to let you know about other services we offer that may be useful for your home; and
• Improve our services and respond to questions or concerns.

We do not sell your information. From time to time we may contact past and current customers — by phone, text, or email — about other services we provide or seasonal maintenance that may benefit your home. You can ask us to stop these follow-ups at any time, and we'll honor it.

Text messages

If you call, text, or provide your phone number, you agree that we may contact you by phone call or SMS text message about your inquiry, estimate, or scheduled service — and occasionally about other services or seasonal maintenance we offer. Message and data rates may apply, and message frequency varies. We do not sell your phone number. You can opt out at any time — reply STOP to texts, or simply tell us and we'll remove you from follow-up calls.

Photos and video

When you give us access to your property for an estimate or service, you agree that we may take photos or video of the work area to document existing conditions, prepare an accurate estimate, and record the work we perform. Photos you send us yourself are used for the same purposes.

We may use general "before and after" photos of completed projects to showcase our work, without identifying your name or address. If you'd prefer we not use photos of your property for any promotional purpose, just let us know and we'll honor that.

Payments

We do not process payments through this website. When it's time to pay for a service, we may take your payment card details over the phone to process the charge. We do not keep your card on file by default — we only store it when there's a reason to, such as billing per-event services like snow plowing, and only with your explicit permission. When we do, it's kept securely through our customer-management (CRM) and payment system, and card payments are handled by reputable, industry-standard payment processors. You can ask us to remove your card from file at any time.

How we share information

We share your information only as needed to run our business and serve you:

• With members of our crew and trusted service providers who help us deliver and schedule your service;
• With our affiliated brands and related businesses under common ownership, so we can serve you across the range of services we offer;
• With service vendors that operate our website and forms (for example, our hosting provider); and
• When required by law, or to protect our rights, safety, or property.

We never sell or rent your personal information to third parties.

Cookies and analytics

Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it, in aggregate. If we use analytics tools (such as Google Analytics or Microsoft Clarity), they collect anonymized usage data — like pages visited and general location — to help us improve the site. You can control cookies through your browser settings.

Third-party services

We rely on reputable third-party providers to operate our website, host content, and process form submissions. These providers process information on our behalf and are expected to protect it. Our website may also link to third-party sites (such as Google, Facebook, or review platforms); their privacy practices are governed by their own policies.

Data retention

We keep your information for as long as needed to provide our services, maintain records, and meet legal or business requirements. When it's no longer needed, we take reasonable steps to delete or de-identify it.

Security

We use reasonable administrative and technical measures to protect the information you share with us. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, please contact us and we will delete it.

Your choices and rights

You may request to review, update, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, email us at info@perfecttouch.us or call 847-707-7325. We'll respond within a reasonable time.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Your continued use of our website or services after changes are posted means you accept the updated policy.