Legal

Warranty & Satisfaction

Last updated: June 24, 2026

We stand behind our work. This page explains how to let us know if something isn't right, and what our work does and doesn't cover.

Checking the work

The work should be checked by the customer before the technician leaves. If you're not happy with the result, please tell the technician or the office before they leave so we can make it right on the spot. Your payment is your approval of the quality of the work.

When you can report later

We know you can't always be on site or inspect every detail. These exceptions apply:

• Not home during the service — a complaint can be accepted no later than 3 days after the service is completed.
• Gutter cleaning, gutter guard installation, and roof cleaning — because these can't be inspected from the ground, we send you photos of the completed work by email immediately. A complaint can be accepted no later than 3 days after the service.
• Downspout cleaning — a complaint can be accepted after the first rain.

What our guarantee doesn't cover

Our satisfaction guarantee covers the quality of our workmanship. It does not cover:

• Re-soiling from weather after we finish — rain, snow, wind, pollen, dust, or debris;
• Pre-existing conditions, damage, or defects present before we started;
• Normal wear, aging, or fading of surfaces and materials over time.

Property care and damage

We treat your property with care and we're fully insured. If you believe we caused any damage, please tell us right away — within 3 days of the service — so we can review it and make it right. We are not responsible for damage resulting from pre-existing conditions, normal wear, or defective materials.

Scope of our services

Unless we agree otherwise in writing, our cleaning and handyman services do not include the repair or replacement of glass, windows, screens, frames, gutters, or structural elements.